When the lady at the front desk said "We don't have any king beds, all our rooms are single or double queen rooms" I should have listened to my gut, thanked her for her help and gone to the next hotel. Instead I allowed myself to be caught up in the newness of the hotel. Not the best move on my part.
Let me back up to the beginning. We were visiting family in Mountain Home, Arkansas and decided to stay the night. I knew there was a fairly new Holiday Inn Express and had expected to grab a room there. However, when my husband and I drove by, we spotted a brand new Hampton Inn next door. "Even newer?" I thought. "Sure, why not!" So along the way we stopped and I ducked in to reserve a room for the night. Everything was shiny-new and looked like a typical new Hampton Inn. The rate seemed reasonable, and rooms were available. Then the clerk gave me the news about bed choices. Succumbing to the gloss, sparkly gleam and a mostly empty parking lot, I decided to proceed with the room.
That night we returned to our room for the night. The room itself was standard fare, but typical of a small town was a bit more spacious, especially for the price. The bed was reasonably comfortable, as was the rest of the room. We nodded off for the night. Then came 6am. Around that time, it began to sound like someone was taking a shower about 3 feet from our bed. Anytime someone walked by in the hallway, it was as if they were talking to us. So while it was nice on the surface, the sound issue falls into that area that is inexcusable.
So I have to remind myself to listen to that little voice when booking a hotel. Anytime I've questioned my judgement and not heeded the warning, I've regretted the decision. Next time it's the Holiday Inn Express with the king-size bed.
Showing posts with label Holiday Inn. Show all posts
Showing posts with label Holiday Inn. Show all posts
Monday, February 09, 2009
Thursday, August 07, 2008
What a Hotel Should Be
Last night my husband and I were in Little Rock for the evening and stayed at the Crowne Plaza Hotel. After my trip to Atlanta, I was a bit apprehensive of the quality of nearly any hotel. Not that my Atlanta experience was that bad, but it left just enough of one to dampen my enthusiasm about another night in a hotel.
Thank you, Crowne Plaza of Little Rock. Thanks for having someone greet me at the door when I walked in. Thanks for having such a beautifully clean room, following through completely on the renovations to the building, and providing an adequate number of both pillows and towels right from the start. This hotel deserved to wear a banner proclaiming the "Whatever, Whenever" slogan that the W Hotels touted yet fell flat on delivering. The staff was friendly and seemed to bend over backward to help with any needs. We chose a room on the Club Floor, which I think was a wise choice for us. I do think the other floors are probably an equally good value, but for minimal price difference and the added amenities, the added expense was money well spent. The club floor had a lounge that included evening cocktails and hors d'oeuvres as well as breakfast the next morning. The food served wasn't the typical sad quality heat & eat steam table foodstuff, it was actually pretty tasty. I'd even describe the cookies as really, really good! Unlike the last hotel, the bottled water in the room was free. I've paid upwards of $40 for hotel breakfast elsewhere that didn't compare to what I ate this morning. It wasn't a 5-star gourmet breakfast, but it was good.
I know Top Ten lists are so cliche and overdone, but I'm going to go there anyway. There are a few things I look for in a quality hotel, and this one covered them all quite well. Some of those, not in any particular order, include:
1. Curtains can be closed to create a truly dark sleeping environment. They took it one step further providing a "Curtain Clip." Close those shades up and at 9am and the room had barely the faintest sign that we'd gone from night to day.
2. Quiet. Period. I have little tolerance for the herd of elephants on the floors above me, and of course being on the top floor helps. I didn't hear hallway noise either, despite being in very close proximity to an elevator. Going above and beyond, they provided earplugs, a sleep mask and even a CD of soothing sounds or something like that.
3. Don't put a glass top on the desk. If it's a business hotel, as this one is marketed, make it business friendly by making using my optical mouse on the desk possible.
4. Give me adequate pillows and bath towels. Again, well done in this aspect.
5. High-Speed Internet access should not cost me $10 or more a day. Most moderate priced hotels have this right, it's most often wireless and it's free.
6. Some bottled water in the room (that you don't charge $10 for looking at) would be great too. In some cities the tap water isn't fit to drink. It's barely tolerable to take a shower. Little Rock generally isn't that way but a couple of small bottles in the room was a welcome find.
7. It's great to have a small light source in the bathroom to keep from tripping over the bath mat on my way to the toilet. This hotel had one of those flat plug-in night lights. Fantastic.
8. Providing a blow dryer with more wind power than a chihuahua's sneeze and that isn't permanently affixed to the most inconvenient wall in the bathroom is a nice touch.
9. A real thermostat, hallelujah! While I understand from the maintenance standpoint it's far more difficult to repair a centralized type of unit than those stand-alone devices, it's not as noisy and easier to get the temperature comfortable and keep it that way.
10. Use a fitted sheet on the bed. So many hotels try to make it easier on themselves by making do with a flat sheet on the bottom. They don't stay tucked in if I move more than 3 inches to the left after climbing in bed that night.
Of course those are just a few of my little picky things I think help make for a good hotel. Some are forgivable based on the price or special circumstances, some are not. Finding a hotel that meets them all is rare. Yesterday I did find one and am quite pleased to know I've got a good place to stay anytime I visit Little Rock.
Since I can't leave well enough alone and just heap on the praise, I'll give my two small complaints about the hotel. The desk wasn't placed all that well for two guests in the room as the chair blocks the path of travel. The bathroom was a bit small, but again that really comes with having two guests in the room instead of one. Basically, I'm really reaching to find issue with the hotel. Finally! A place really worthy of a positive blogging experience.
Thank you, Crowne Plaza of Little Rock. Thanks for having someone greet me at the door when I walked in. Thanks for having such a beautifully clean room, following through completely on the renovations to the building, and providing an adequate number of both pillows and towels right from the start. This hotel deserved to wear a banner proclaiming the "Whatever, Whenever" slogan that the W Hotels touted yet fell flat on delivering. The staff was friendly and seemed to bend over backward to help with any needs. We chose a room on the Club Floor, which I think was a wise choice for us. I do think the other floors are probably an equally good value, but for minimal price difference and the added amenities, the added expense was money well spent. The club floor had a lounge that included evening cocktails and hors d'oeuvres as well as breakfast the next morning. The food served wasn't the typical sad quality heat & eat steam table foodstuff, it was actually pretty tasty. I'd even describe the cookies as really, really good! Unlike the last hotel, the bottled water in the room was free. I've paid upwards of $40 for hotel breakfast elsewhere that didn't compare to what I ate this morning. It wasn't a 5-star gourmet breakfast, but it was good.
I know Top Ten lists are so cliche and overdone, but I'm going to go there anyway. There are a few things I look for in a quality hotel, and this one covered them all quite well. Some of those, not in any particular order, include:
1. Curtains can be closed to create a truly dark sleeping environment. They took it one step further providing a "Curtain Clip." Close those shades up and at 9am and the room had barely the faintest sign that we'd gone from night to day.
2. Quiet. Period. I have little tolerance for the herd of elephants on the floors above me, and of course being on the top floor helps. I didn't hear hallway noise either, despite being in very close proximity to an elevator. Going above and beyond, they provided earplugs, a sleep mask and even a CD of soothing sounds or something like that.
3. Don't put a glass top on the desk. If it's a business hotel, as this one is marketed, make it business friendly by making using my optical mouse on the desk possible.
4. Give me adequate pillows and bath towels. Again, well done in this aspect.
5. High-Speed Internet access should not cost me $10 or more a day. Most moderate priced hotels have this right, it's most often wireless and it's free.
6. Some bottled water in the room (that you don't charge $10 for looking at) would be great too. In some cities the tap water isn't fit to drink. It's barely tolerable to take a shower. Little Rock generally isn't that way but a couple of small bottles in the room was a welcome find.
7. It's great to have a small light source in the bathroom to keep from tripping over the bath mat on my way to the toilet. This hotel had one of those flat plug-in night lights. Fantastic.
8. Providing a blow dryer with more wind power than a chihuahua's sneeze and that isn't permanently affixed to the most inconvenient wall in the bathroom is a nice touch.
9. A real thermostat, hallelujah! While I understand from the maintenance standpoint it's far more difficult to repair a centralized type of unit than those stand-alone devices, it's not as noisy and easier to get the temperature comfortable and keep it that way.
10. Use a fitted sheet on the bed. So many hotels try to make it easier on themselves by making do with a flat sheet on the bottom. They don't stay tucked in if I move more than 3 inches to the left after climbing in bed that night.
Of course those are just a few of my little picky things I think help make for a good hotel. Some are forgivable based on the price or special circumstances, some are not. Finding a hotel that meets them all is rare. Yesterday I did find one and am quite pleased to know I've got a good place to stay anytime I visit Little Rock.
Since I can't leave well enough alone and just heap on the praise, I'll give my two small complaints about the hotel. The desk wasn't placed all that well for two guests in the room as the chair blocks the path of travel. The bathroom was a bit small, but again that really comes with having two guests in the room instead of one. Basically, I'm really reaching to find issue with the hotel. Finally! A place really worthy of a positive blogging experience.
Thursday, September 20, 2007
I know it's a chain, but...
I think this is the only hotel I have seen with labeled pillows. Accurately labeled too. 
I have to give credit where it's due, and the Holiday Inn Express at Greenwood, Mississippi really deserves some credit. While it is the generic highway hotel for the most part, it seems to step a bit beyond that. It was the quietest hotel I've stayed at, ever. Usually I don't expect a 40-plus inch LCD TV in the room and solid surface counter tops in a Holiday Inn.
I've read recently that Holiday Inn is pushing to update and upgrade their hotels and overall image, going as far as to drop some of the older hotels from the chain that refuse to bring their hotels up to par. This was a new location that opened this summer and should be an example for the whole chain.
I have to give credit where it's due, and the Holiday Inn Express at Greenwood, Mississippi really deserves some credit. While it is the generic highway hotel for the most part, it seems to step a bit beyond that. It was the quietest hotel I've stayed at, ever. Usually I don't expect a 40-plus inch LCD TV in the room and solid surface counter tops in a Holiday Inn.
I've read recently that Holiday Inn is pushing to update and upgrade their hotels and overall image, going as far as to drop some of the older hotels from the chain that refuse to bring their hotels up to par. This was a new location that opened this summer and should be an example for the whole chain.
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